Burnt Oak Partners was asked to support the client in soucing for a new IT Service Provider as their contract was coming to an end. The client was in high demand of improving quality in provided services as well as capabilities in digitalization to support growing the business. Burnt Oak supported the client in a competitive sourcing from strategy to sontracting for all IT services with a vendor with right culture and cabilities to be able to realize on benefits sought. Burnt Oak Partners was then asked to lead the Transition and Transformation from a customer perspective to ensure contractual obligations as well as business accountability.