Knowledge and training

Knowledge and training

The executives of Burnt Oak Partners have many years of solid experience in developing and delivering large scale outsourcing and transformation programmes. Through a number of different coaching and training initiatives we aim to pass on our knowledge and experience of complex, multi-functional transactions, which are often fraught with uncertainty and failure if not well understood and carefully managed.

Sourcing skills Assessment

The necessary skills and knowledge to manage, and to keep on track, complex outsourcing contracts and relationships is an evolving and highly specialised management competence.

Sourcing Skills Assessment is a rapid and practical appraisal and expert knowledge transfer service vital in developing this new hybrid management skill enabling enterprises that are moving from operational to administrative or relational environments.

Executive coaching

We provide commercial and highly focused executive level coaching and support across a number of different areas through a series of executive-to-executive sessions or intimate class workshops in many of the aspects of sourcing and outsourcing.  Core aspects of the programme include:

  • Influencer model
  • Communications strategy
  • Strategy planning and execution
  • Commercial modelling and deal negotiation strategies
  • Innovation management
  • Deal and risk management


Training is delivered in two distinct course formats, tailored for either the buy-side or the sell-side of services transactions.

Sourcing Assurance Masterclass (SAM) training for buyers of outsourcing services

This course is tailored to support the education needs of buyers and potential buyers of outsourcing services to ensure that they are better informed and prepared when entering into outsourcing transactions.  The course contains the following core modules:

  • Current & future market trends, outsourcing behaviours and key players
  • How to formulate a sourcing strategy and key elements for consideration
  • Undertaking a feasibility assessment and developing a case for change
  • The importance of thorough and professional due diligence
  • Understanding contract pricing arrangements and options for contracting
  • Developing the right commercial and service delivery models
  • Preparing for transition of service and service management
  • Introduction to programme governance, contract management and benefits realisation

Market Makers Masterclass (MMM) training for suppliers of outsourcing services

This course is designed to support providers of outsourcing services in comprehending and meeting the demand-side (sourcing) drivers made by buyers of outsourcing services, and builds on this to provide tool, techniques and strategies to develop the right solution and deliver value-added services to their clients.  The course contains the following core modules:

  • Developing a case for change and performing early feasibility and due diligence
  • Understanding the requirements of your targets and developing a winning solution
  • Developing USPs, differentiation and deal winning value propositions
  • Building the right commercial model and developing negotiation strategies
  • Preparing for transition and transformation
  • Service delivery management techniques to ensure value, innovation and delivery of A1 class service

Higher Education and Teaching

Burnt Oak Partners is a patron of and also teaches on the Master of Information Leadership course at City of London University.

The course is led by City’s Centre for Information Leadership in conjunction with the City Law School, School of Informatics, School of Arts, School of Social Sciences, and the Cass Business School.

The Master of Information Leadership supports your progression from a mid-career information professional to a leadership role.  The course will equip participants to undertake executive information roles including CIO, CTO, Business Change Director and Knowledge Director.  The MIL is built from the ground up to address these aspirations: information leaders are involved in the design and teaching of the MIL.

For more information on this course please follow the link below:

Knowledge and Information

Burnt Oak Partners goes beyond the provision of data, understanding that once out of context and normalised to fit a purpose, the value is all but lost to the client and the business. Embedded in all engagements, and offered as a stand-alone facility to share what you need to know, Burnt Oak Partners Information services operates in conjunction with leading industry analysts and educational facilities to ensure a legacy of wisdom that is more than the benefit of experience.

Our Knowledge and Information services deliver across three spheres:

  • General Research – reporting based upon sourcing market and geographic analysis
  • Industry and Association Research – reporting based upon vertical or peer group analysis
  • Bespoke Commissioned Research – reporting based on single client requirements